Frequently Asked Questions
Find answers to common questions about our professional imaging equipment
What is the warranty period for SIRUI products?
Most SIRUI products come with a standard 6-year warranty for tripods and a 2-year warranty for anamorphic lenses and electronics.
Are SIRUI lenses compatible with my camera mount?
We offer lenses for various mounts including Sony E, Canon RF, Nikon Z, and MFT. Please check the specific product page for compatibility details.
How do I verify the authenticity of my SIRUI product?
Every genuine SIRUI product includes a unique serial number and a security code on the packaging that can be verified on our official website.
Do you provide firmware updates for your lenses?
Yes, firmware updates for our electronic lenses can be downloaded from our 'Support' section and installed via the built-in USB-C port on the lens.
Can I use SIRUI tripods in saltwater environments?
While our carbon fiber tripods are corrosion-resistant, we recommend rinsing all parts with fresh water and drying them thoroughly after use in salt environments.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.